CGV

Article 1: Scope of Application

The present general conditions of sale apply to all the orders received by strangerthingsagency and are valid at the time the order is placed. The present general conditions of sale are modifiable at any time without notice.

Article 2: Availability of the articles

Our articles are proposed within the limit of available stocks.

If the product that you order is available only with delay and within the limit of 30 days as from the reception of the order by our services, we commit ourselves informing you immediately of the additional time of delivery.

If the resupply of the product is abnormally long or impossible, we undertake to replace the ordered article by an article offering the same results and whose value is equal or superior to that of the original product. If we are unable to provide you with a replacement item, we will cancel your order and the amount of your purchase paid at the time of ordering will be credited to your account or refunded as a credit note if you wish.

For any question related to a cancellation or an exchange, you can contact our customer service via our contact form.

Article 3 : Orders

Orders can be placed in the following way:

By Internet:

Any order transmitted by Internet is confirmed by strangerthingsagency by an e-mail if the customer has communicated his e-mail address.
For a better follow-up, we recommend you to leave your e-mail address when you order.

Once the order is placed and the payment validated, the modification of the order (of the content and/or the delivery address) is no longer possible. By exception, the customer must contact the customer service to make this change via this contact form or by email at: support@strangerthingsagency.com.

In the case where the expedition would have already taken place or would be in progress, strangerthingsagency will not be able to give a favorable follow-up to this modification.

Article 4: Price

The prices are in euro (EUR), all taxes included.
The prices indicated in another currency are given only as an indication. The articles are invoiced at the rate of VAT in force at the time of the placing of the order.

The prices indicated are subject to change at any time without notice. However, the articles will be invoiced on the basis in force at the time the order is registered.
In the event of an order to a country other than metropolitan France, customs duties or other local taxes (local VAT, customs tax, import duties, etc.) may be payable. These duties are the exclusive responsibility of the customer and are the customer's responsibility both in terms of declaration and payment to the relevant authorities.

All orders, regardless of their origin, are invoiced and payable in euros (EUR) only.

The products remain the property of strangerthingsagency until the complete payment of the price, whatever the delivery date of the product. However, upon receipt of the products, the risk is transferred to you; therefore upon receipt it is your responsibility to ensure the proper preservation of the product.

The promotional offers and/or sales published on the website are not cumulative with the discount codes that may have been provided to the Customer.

 



Article 5 : Payment

The payment of your purchases carried out on our Internet site is carried out with the order by bank card of the networks CB, E-CARTEBLEUE, Maestro, Bancontact Mistercash, MasterCard, Visa, Visa Electron or bank transfer except contrary mention (offer with the test, authorized credit). Payments via bank transfer must be made in SEPA transfer and in EUROS only. Any additional fees (exchange fees, or non-SEPA transfers) will not be charged.

The amount of the orders paid by credit card is cashed the day of the expedition of the order (only the delivered products are invoiced). In the case of multi-item orders strangerthingsagency leaves itself the possibility of proceeding to a split sending of the ordered products. In this case, the expenses of delivery are invoiced to you only once and the totality of the amount of the orders is cashed the day of the forwarding of the first article.

Contrary to popular belief, it is safer to transmit your credit card number on the Internet than by phone or in a store! strangerthingsagency uses the SSL system (Secure Socket Layers): all data related to your orders (including your name, address, credit card number and your control number) are encrypted so that the information you provide us is protected during its transmission to our order processing center. It never travels unencrypted on the Internet. The small icon representing a padlock at the bottom of your browser window confirms that you have activated the secure mode.

Article 6 : Delivery

6.1. The articles are delivered to the address indicated at the time of the order within a maximum time of 30 days (although most orders in Metropolitan France are delivered within 48 to 72 hours). In order to optimize the delivery, it is advised to indicate an address where your order can be received during working hours.


Article 7 : Return possible under 14 days

7.1 Right of withdrawal
If the product you have purchased does not give you complete satisfaction, you have a period of 14 days from receipt of your product to exercise your right of withdrawal by informing strangerthingsagency of your decision by sending the withdrawal form (form available by contacting us via this form) or any other unambiguous statement expressing your desire to withdraw via this form.

You will then have to return the product (not used) accompanied by the corresponding invoice (which can be printed on line), without penalties except for the expenses of return, by postal way exclusively at the latest in the 14 days following the communication of your decision to retract, in its packing of origin.

strangerthingsagency undertakes to refund all payments received from you, including delivery costs (except additional costs arising from the choice of a mode of delivery more expensive than the standard mode offered by us) without undue delay and within 14 days after notification of your right of withdrawal. strangerthingsagency may defer the refund until the recovery of the goods or receipt of proof of their reshipment, the date retained is the first of the two occurred. The returns in against-refunding are not accepted.


Article 8 : Personal or private information

strangerthingsagency treats all the information concerning its customers with the strictest confidentiality and does not preserve any banking data.


Article 9 : Litigation - Law applicable to the relations with the customer

In the event of litigation the customer will be able to carry out his complaints near the Customer service of strangerthingsagency in order to seek an amicable solution. In the absence of amicable agreement between the Parties, the litigations are governed exclusively by the French law.